Privacy Policy
Last updated: February 2026
At MedlyGo, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
Personal Information
When you create an account and use MedlyGo, we may collect:
- Full name
- Email address
- Phone number
- Date of birth
- Gender
- Ghana Card or National ID number (for verification purposes)
- NHIS number (if applicable)
- Address and region
Health Information
To facilitate your hospital appointments, we may collect:
- Medical history relevant to your appointment
- Appointment preferences and history
- Department and service selections
Technical Information
We automatically collect certain information when you use our platform:
- Device information (type, operating system)
- Browser type and version
- IP address
- Usage patterns and preferences
2. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Process and manage your hospital appointments
- Send appointment confirmations and reminders via SMS and email
- Communicate with you about our services
- Improve our platform and user experience
- Comply with legal obligations
- Prevent fraud and ensure platform security
3. Information Sharing
We may share your information with:
- Partner Hospitals: We share necessary appointment and patient information with hospitals where you book appointments.
- Service Providers: We work with trusted third parties for SMS delivery, email services, and hosting.
- Legal Requirements: We may disclose information when required by law or to protect our rights.
We do NOT sell your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security assessments
- Access controls limiting who can view your data
- Employee training on data protection
5. Your Rights
Under Ghana's Data Protection Act, 2012 (Act 843), you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Object to certain processing of your data
- Data portability
To exercise these rights, please contact us at privacy@medlygo.com.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Medical appointment records may be retained for longer periods as required by healthcare regulations.
7. Children's Privacy
MedlyGo is not intended for children under 18. Parents or guardians may create accounts to book appointments for their children. We do not knowingly collect personal information from children without parental consent.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@medlygo.com
- Phone: +233 30 123 4567
- Address: 123 Independence Avenue, Accra, Ghana